Terms & Conditions

Easy Cars Plymouth – Terms & Conditions

Easy Cars Plymouth
37 Mary Seacole Rd
Stonehouse
Plymouth
PL1 3NY
United Kingdom

Telephone: 01752 300 200
Website: easycarsplymouth.co.uk

Last Updated: September 2026

Please read these Terms and Conditions carefully before booking or using the services provided by Easy Cars Plymouth. By making a booking or using our services, you agree to these Terms and Conditions.

1. About Us

Easy Cars Plymouth provides private hire taxi and passenger transport services in Plymouth and surrounding areas.

Our services include:

Local taxi journeys
Airport transfers
Group transport
Corporate and business travel
Pre-booked and scheduled journeys

Our services are available 24 hours a day, 7 days a week, subject to driver and vehicle availability.

2. Definitions

Customer

The person making the booking or travelling in the vehicle.

Booking

A request for a journey made by telephone, online booking system, app or another approved Easy Cars booking method.

Driver

A driver operating a vehicle providing private hire services through Easy Cars.

Journey

The passenger journey confirmed as part of a booking.

Booking Details

The information provided by the customer, including pickup address, destination, date, time, passenger numbers and any relevant requirements.

3. Making a Booking

Bookings can be made through the Easy Cars booking system, telephone service or available mobile application.

When making a booking, customers should provide accurate information, including:

Pickup address
Destination
Date and time
Passenger numbers
Contact telephone number
Luggage requirements where relevant
Any additional requirements that may affect the journey

A booking is subject to vehicle and driver availability.

Customers are responsible for checking that their booking information is correct.

4. Fares and Payment

The fare for a journey will depend on the booking details, journey requirements and applicable pricing arrangements.

Where a fare or quotation is provided before the journey, the applicable fare will be communicated at the time of booking.

For metered journeys, the applicable fare will be determined in accordance with the relevant pricing and licensing requirements.

Customers are responsible for paying the agreed or applicable fare for their journey.

Easy Cars accepts payment methods available through its booking and vehicle payment systems. Customers requiring a particular payment method should confirm this when booking.

5. Booking Changes and Cancellations

Customers should contact Easy Cars as soon as possible if they need to change or cancel a booking.

Cancellation arrangements may vary depending on the type of booking and how close the cancellation is to the scheduled pickup time.

Where a driver has already been dispatched or a vehicle has been allocated, cancellation charges may apply where applicable.

Easy Cars reserves the right to decline future bookings where repeated cancellations or failure to attend pickups causes unreasonable disruption.

6. Passenger Responsibilities

Passengers must:

Provide accurate booking information.
Be ready at the agreed pickup location and time.
Treat drivers and vehicles with respect.
Follow reasonable instructions from the driver.
Wear seat belts where provided and required.
Keep personal belongings secure.
Ensure children are properly supervised during the journey.

Passengers must not damage, misuse or deliberately soil the vehicle.

Additional cleaning or repair costs may be charged where damage or excessive cleaning is caused by a passenger.

7. Driver and Vehicle Safety

Easy Cars aims to provide safe, professional and comfortable private hire transportation.

Drivers may refuse or terminate a journey where a passenger’s behaviour creates a safety risk to the driver, passenger or other road users.

A journey may also be refused where the passenger is carrying prohibited, dangerous or unlawful items.

Drivers must comply with applicable road traffic and private hire requirements.

8. Luggage and Personal Belongings

Passengers are responsible for ensuring that their luggage and personal belongings are suitable for the vehicle booked.

Customers should advise Easy Cars of unusually large luggage, additional equipment or other requirements when making the booking.

Vehicle capacity varies, and Easy Cars may not be able to carry luggage or items that exceed the available vehicle capacity.

Passengers remain responsible for their personal belongings during the journey.

9. Airport Transfers

Airport transfers should be booked with accurate flight and passenger information where applicable.

Customers should provide their flight number and relevant arrival or departure details when requested.

Easy Cars may use available flight information to help manage airport pickup arrangements.

Passengers should allow sufficient time for check-in, security, traffic and other airport requirements.

Flight delays, cancellations and changes should be communicated to Easy Cars as soon as possible.

10. Group and Corporate Travel

Group journeys are subject to vehicle availability and passenger capacity.

Customers booking group transport should provide accurate passenger numbers and luggage requirements.

Corporate customers may have separate booking, billing or account arrangements where agreed with Easy Cars.

Any corporate account arrangements will be subject to the specific terms agreed between Easy Cars and the relevant business.

11. Delays and Circumstances Beyond Our Control

Easy Cars will make reasonable efforts to provide journeys at the agreed time.

However, delays can occur because of circumstances outside our reasonable control, including:

Traffic congestion
Road closures
Accidents
Severe weather
Vehicle or road restrictions
Airport or railway delays
Events or public gatherings
Emergency situations
Other unforeseen circumstances

Where possible, Easy Cars will communicate significant changes or delays to customers.

12. Lost Property

Customers should check the vehicle before leaving and take all personal belongings with them.

If an item is left in a vehicle, customers should contact Easy Cars as soon as possible and provide details of the journey and item.

Where lost property is recovered, Easy Cars will make reasonable efforts to arrange its return to the customer.

13. Customer Conduct

Easy Cars expects customers to behave respectfully towards drivers, staff and other passengers.

Abusive, threatening, discriminatory or violent behaviour will not be tolerated.

Easy Cars reserves the right to refuse or terminate a journey where passenger behaviour creates a safety concern or seriously affects the driver or other passengers.

14. Complaints

We aim to provide a reliable and professional service.

If you are unhappy with any aspect of your journey, please contact Easy Cars as soon as possible with:

Your name
Booking details
Date and time of journey
Pickup and destination
Details of your concern

We will review genuine complaints and respond as appropriate.

15. Website and Online Booking

Easy Cars makes reasonable efforts to keep the information on its website accurate and available.

However, information, availability, booking systems, prices and services may change from time to time.

An online booking request does not necessarily guarantee a journey until the booking has been accepted or confirmed through the relevant booking system.

16. Privacy and Personal Data

Easy Cars may collect and process personal information required to manage bookings, provide transportation services, communicate with customers and deal with enquiries.

Personal information will be handled in accordance with the Easy Cars Privacy Policy.

Please see our Privacy Policy for further information about how personal data is collected, used and protected.

17. Limitation of Liability

Easy Cars will take reasonable care when providing its services.

To the extent permitted by law, Easy Cars will not be responsible for losses caused by circumstances outside its reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.

18. Changes to These Terms

Easy Cars may update these Terms and Conditions from time to time.

The latest version will be published on this website.

Customers should review the Terms and Conditions when making a booking if they have any questions about the applicable terms.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with in accordance with the applicable laws and jurisdiction of England and Wales.

20. Contact Easy Cars Plymouth

If you have any questions about these Terms and Conditions, please contact us.